“Some men see things as they are and say why?, I dream things that never were and say why not?”

 

Name: - Wasim Sayed.

 

Work Experience:-

 

1)                 Currently working in Sutherland Global Services since November 2007, as an L2 (Sr. Technical Executive) for DELL Technical (Hardware/Software) support.

 

2)                  Worked with Stream International, as an L2 (Sr. Technical Executive) for DELL Technical (Hardware/Software) support, from September 2006 till November 2007.

 

 

a)   Handling a team of (10-14) L1 technicians, helping the technicians with technical / process information.

b)   Conducting Trainings / Huddles.

c)   Generating Score Sheets / Reports.

d)   Auditing live calls.

 

 

Computing Skills:-

 

1)         Complete Hardware and Software troubleshooting knowledge.

a)      Troubleshooting / Teardown / Assembling computers. (No Post / No Video / No Boot / No power).

b)      Re-installing Operating Systems (Xp, Vista …etc) or Programs/Softwares.

c)      Troubleshooting/Installing Internet connections. (Pinging a website, understanding IP addresses, Wireless, Dial-up connections).

 

2)         Advanced Knowledge of MS-OFFICE (word, excel & PowerPoint). [Pivots, Filters, working on databases, concatenate, conditional formatting, hyperlinks].

 

3)         Basic knowledge of Web Designing (HTML). Advanced knowledge of Command Prompt. Typing Speed 30+ wpm.

 

 

Education: -

 

B.Sc (chem.) - 62.42%.

H.S.C. - 58.17 %

S.S.C. - 64.53 %

Hobbies:-

Listening to music (songs with good lyrics) & inventing new ideas.

Contact:-

1)         Residence : Mira Road (E).
2)         Mobile Number : +91 9322713355.
3)         Email Address : saysam@in.com
4)         URL Address : www.sawabafa.110mb.com

5)         Website : www.hisaan.com | www.hisaan.com/suth | www.hisaan.com/goodones

 

D.O.B.:- 1st April 1984.

Yours Truly, 

Wasim Sayed

Click here to download the CV in MS word format.